Leak Detection in Keperra
Leak detection in Keperra finds the water you can't see, and it starts at the meter, not the wall. Our licensed plumbers confirm the leak first, then narrow the search before a single tile comes up. Keperra Plumbing Services handles hidden leaks for Keperra households and landlords: under lawns, inside walls, under driveways.
If we're late, $100 comes off your bill
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
- Fixed Quote FirstFlat-rate pricing, agreed before any work starts
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
You get $0 call-out fees, and a fixed quote comes before any repair.
Where Hidden Leaks Show Up in a Home
Three places give a hidden leak away: the meter turning over while every tap is shut, stains or damp on a wall or ceiling, and soggy ground in the yard. The thread tying them together is a bill that climbs while nothing at home has changed.
At the meter
the numbers or dial move only while water runs through, so any change with everything shut means water is escaping somewhere past the meter.
In the house
a musty smell, swollen or peeling paint, and a warm spot underfoot from a hot pipe beneath the floor.
In the yard
one patch of lawn greener and faster than the rest, or ground that stays wet through dry weather.
Is the Leak on Your Side of the Meter
Here's the test: shut every tap and water-using outlet, photograph the meter numbers including the red digits, leave it an hour or more with nothing running, then read it again. Water drawn through the meter moves the numbers, so any change with the house shut down points to a leak.
The meter also splits who fixes it. Urban Utilities looks after the mains and the meter itself, while every pipe and fitting from the meter to your house is yours to maintain and repair.
The ground around the meter narrows it further:
Water pooling in the meter box
goes to the utility, because that's a fault at or around the meter.
Wet ground and a meter sitting still
sits on the utility's side too.
Wet ground while the meter ticks over
means the draw is past the meter, so one of our plumbers should chase it.
What Happens After the Meter Says Leak
We prove the leak at the meter, split the line into lengths and pressure-test each one, then close on the failing length before anything gets opened. Whichever length loses pressure has the leak in it.
From there the search gets physical in small steps:
- listening along an exposed pipe or a wall for running water behind it;
- moisture readings across walls and floors to map how far the wet has spread;
- and only then opening the ground, wall or floor at the narrowest spot.
If the pipe has already split, the burst pipe repairs page covers the urgent response, and our water pipe repairs page has the repair work itself.
Concealed Leak Rules for Your Water Bill
A concealed leak can earn a bill adjustment under Urban Utilities' rules. It has to sit hidden past the meter on your property, be repaired inside a month of the day you find it, and be backed by an invoice from your licensed plumber.
What counts
water escaping underground, within a wall, or under a floor or building, where you couldn't reasonably have known about it.
The deadline
the repair has to be a lasting one, finished inside a month of discovery.
The paperwork
you apply in writing, with your plumber's invoice attached.
What never counts
leaking taps, toilet cisterns, hot water systems and other water appliances; sprinklers and irrigation; pools, spas and ponds.
Renting the place out? If the utility writes to a tenant about high water use, you or your agent count as told on that date, and the repair clock starts from there.
Where Keperra Hides Its Leaks
Age does most of the hiding here. The 1950s subdivisions ran their water services under driveways and kerbs, and the survivors are pushing seventy. A weeping joint down there shows up as a green strip along a crossing off Rolleston Street, or a damp slab edge, never as a drip you can watch.
The ground gives leaks a place to sit, too. Decomposed granite under parts of the suburb shifts between wet spells and dry ones, which works pipe joints open a little at a time.
Inside, a weeping flexi hose under a sink can quietly feed a wall cavity. Our flexi hose replacement page covers those before they turn into a bigger job.
How a Leak Detection Visit Runs
- 1
Describe the problem
Phone (07) 3523 7121 or fill in the form with what you're seeing in Keperra. The more we know, the better we can prepare.
- 2
We test before we open anything
We confirm the leak at the meter, then work along the line, pressure-checking each stretch in turn and taking moisture readings, until the search closes on one spot.
- 3
Agree on the price
A fixed quote comes before any work starts: flat-rate pricing, no hidden fees, and your go-ahead first.
- 4
Pay on completion
Card or EFTPOS on site when everything's working, or ask us about Fix now, pay later.
Plumbing job in Keperra?
$0 call-out fees, available 24/7, and same-day where we can.
Questions We Get About Hidden Leaks
Call (07) 3523 7121How do I check for a hidden water leak myself?
Use the meter. Close every outlet that draws water, write down the numbers on the dial including the red digits, wait a full hour, then read it again. Any movement with the house shut down points to a leak, so bring in a licensed plumber to chase it down.
Will Urban Utilities reduce my bill for a hidden leak?
Yes, when the leak meets its concealed leak rules. That means water escaping past the meter where you couldn't reasonably see it, a lasting repair finished inside a month of discovery, and an invoice from your licensed plumber with a written application. Leaking taps, cisterns and other appliances never qualify.
Do running toilets and dripping taps count as concealed leaks?
No, they're excluded outright. Urban Utilities leaves out leaking taps, toilet cisterns, hot water systems and other water appliances, along with sprinklers, irrigation and ponds. The adjustment only covers water lost from pipes hidden from view, so a dripping tap is a repair job, not a claim.
How does a plumber find a leak under a slab?
By narrowing, not digging. First the meter confirms it, then we pressure-test the line a length at a time, listen along exposed pipe for water moving, and take moisture readings across floors. The failing length shows where to open, so the hole lands on the leak, not near it.
Why is my water bill so high all of a sudden?
A leak is one suspect, and the meter settles it. Shut the house down, note the dial, wait, then look again. If the numbers have shifted, water is escaping somewhere on your side, and you pay for every drop that runs through the meter.
Ring Us About the Water You Can't SeeWe'll call you back.
Ring (07) 3523 7121 and tell us what's wrong. You get $0 call-out fees, a fixed quote before any work starts and same-day where we can, 7 days a week.
To claim your $0 call-out fee, call (07) 3523 7121 today.